In the President’s Address, certain key performance indicators were put on the transfer of public services into electronic form. In order to achieve the goal, business processes were optimized to provide more than 400 government services in electronic format. For 2019, 141 state services will be transferred to electronic format. By 2020, the ministry scheduled to transfer 90% of all public services to electronic format.

In addition, work is underway to identify "shadow" public services, which are not currently in the state services registry.

Shcheglova informed that the ministry is conducting outreach activities among the population. In 2018 with help of akimats, 700 thousand people were trained in digital literacy. At the same time, the State Corporation “Government for Citizens” conducts consultations at the Connection Point self-service sites through a telegram-bot.

Also during the press conference, questions on electronic digital signature’s security were raised.

Chairman of the Board of the State Corporation “Government for Citizens” NJSC Ablaykhan Ospanov said that today’s e-signature is a very open mechanism. The signatures can be used not only by the state, quasi-state organizations, but also private organizations.

“Today there are many applications on the market, including in the form of startups, which are used by private organizations. I know that there are guys who are developing a platform where you can enter contracts with businesses in electronic format using e-signatures,” Ospanov said.

Chairman of the Board of National Information Technologies JSC Asset Turyssov, in turn, noted that the use of e-signatures fully complies with the information security of Kazakhstanis.

“E-signature is issued by the national certification authority. There is only one in Kazakhstan. Electronic digital signature has the following technical component — there are two keys — open and closed. Any use of the signature, even in the private sector, will interact with our national certification authority, where authentication will be confirmed. This is the pure authentication of you as a citizen and the imposition of the signature. So here the issue of security meets the uniform requirements of information security and the requirements of the regulator represented by the Ministry of Information and Communications, that is, security will be fully ensured,” Turyssov explained.